Michael Tuason
Product designer · business tools & enterprise workflows · 9+ years
I design for systems where failure is expensive. At Amazon, that meant the tools operators and organizers used to run up to 10,000 live events a year for as many as 160K concurrent viewers. At TIBCO, it meant enterprise workflows where a single bad data entry cascades into billing errors downstream.
Seven years as a software engineer taught me that products built around how the system works often confuse the people who use them. Now I start by understanding how people do their work, then shape the workflows and interactions around how they think, so the tasks get easier and faster, and their attention goes to the decisions that matter.
How I work
What colleagues say
"He is one of the most technically fluent UX designers I've collaborated with. He has a good understanding of the technical side of design, and rather than simply handing off specs to engineers, he works alongside them. His accessibility-first mindset is a notable strength."
Aravindhan Eswaran Software Development Engineer II, Amazon"He LISTENS and understands the user's needs and adds his own common sense and often ends up with something better than the user asked for. He is friendly, responsive, and has a calm persona."
Carey Pleasant Director, Financial Operations, TIBCO SoftwareExperience