Selected work
Three projects spanning 0→1 design, system-scale redesign, and enterprise integration.
Amazon · Livestream platform
Cut setup errors 40% for 160K-viewer live events
Used AI-assisted analysis of support tickets to find the real failure points, then redesigned the operator and viewer experience around the biggest failure points.
Amazon project · AiSL (AI Sign Language)
Real-time speech-to-sign translation, 0→1
Originated the concept and designed a latency-first sign translation tool so deaf and hard-of-hearing employees could follow live meetings in real time.
TIBCO · Commerce & fulfillment
80% faster task completion across 16 enterprise systems
Redesigned product configuration, sales order submission, and fulfillment: catch errors upstream, before they cascade.